F&B Service & Communication Agent (In-Room Dining)

The Langham, Hong Kong

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2004 - 2024       Caring Company Award

2016 - 2024       Three Michelin Stars – T'ang Court

2021 - 2023       Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2023       Earth Check Certification Platinum Certificate

2020                   The Best of The Best Masterchef – T’ang Court

2020                   The Bostonian Seafood and Grill - Best Restaurants 2020

2015 - 2019       Forbes Travel Guide Five-star Award Winner

2016                   Travel+Leisure Best Top 5 Hotels in Hong Kong

 

YOUR OPPORTUNITY

Responsibilities

The role is key Langham Ambassador in Food & Beverage Department ensuring refined and high quality reservation service is delivered to 5-star hotel standards, who are expected to:

  • Provide clear and pleasant telephone communication with proper telephone manner to maintain positive guest relations at all times;
  • Accommodate guest requests for information and in-house guest’s dining orders courteously;
  • Communicate with hotel outlets relating to all guests’ reservation and confirmation to maximize reservations; &
  • Maintain confidentiality of guest information and pertinent hotel data with complete message taking record.

Qualifications

  • Minimum 1-year experience in similar capacity;
  • Willing to work on shifts in a competitive, energetic and dynamic environment;
  • Strong interpersonal and communications skills, strong sense of responsibility and independence and customer oriented personality;
  • Good time management for ensuring food product delivery & guest satisfaction; &
  • Fluent command in English & Mandarin.

 *Fresh graduates will also be considered.

更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
  • 推廣 · 銷售 · 客戶服務 - 其他職位
工作地點
  • 尖沙咀
僱用形式
  • 全職
  • 長期
教育程度
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 酬金
  • 保險計劃
  • 婚假
  • 醫療計劃

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