Guest Services Supervisor (The Langham Club / Front Desk)

The Langham, Hong Kong

Our Vision

Building Great Memories

Major Accolades

2004 - 2024      Caring Company Award

2016 - 2024      Three Michelin Stars – T'ang Court

2021 - 2023      Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2023      Earth Check Certification Platinum Certificate

2020                  The Best of The Best Masterchef – T’ang Court

2020                  The Bostonian Seafood and Grill - Best Restaurants 2020

2015 - 2019      Forbes Travel Guide Five-star Award Winner

2016                  Travel+Leisure Best Top 5 Hotels in Hong Kong

 

YOUR OPPORTUNITY

Responsibilities

  • Perform club floor / lobby reception supervisory duties including hotel guests check in & check out, enquires, club lounge services and cashier;
  • Greet VIP guests ;
  • Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
  • Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
  • Promote hotel facilities including Health Club, Business Centre and F&B outlets;
  • Follow up on amenities order on a daily basis;
  • To provide on-the-job training to new colleagues;
  • Handle ad hoc projects assigned by the management

Qualifications

  • Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor)
  • Possess higher diploma or above of hospitality / hotel major.
  • Independent & confident to work under pressure
  • Good interpersonal skills
  • Good team player with excellent communication skills in both English & Chinese
  • Additional language would be an advantage
floor / lobby reception supervisory duties including hotel guests check in & check out, enquires, club lounge services and cashier;
  • Greet VIP guests ;
  • Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
  • Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
  • Promote hotel facilities including Health Club, Business Centre and F&B outlets;
  • Follow up on amenities order on a daily basis;
  • To provide on-the-job training to new colleagues;
  • Handle ad hoc projects assigned by the management
  • Qualifications

    • Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor)
    • Diploma or above
    • Independent & confident to work under pressure
    • Good interpersonal skills
    • Good team player with excellent communication skills in both English & Chinese
    • Additional language would be an advantage
    更多工作資料
    薪酬 薪金面議
    工種
    • 餐飲 · 酒店 - 其他職位
    工作地點
    • 尖沙咀
    僱用形式
    • 全職
    • 長期
    教育程度
    • 學士
    • 副學士或高級文憑
    • 文憑或相等程度
    待遇
    • 五天工作週
    • 恩恤假
    • 豐厚薪酬
    • 牙科計劃
    • 彈性花紅
    • 教育津貼
    • 員工免費膳食
    • 保險計劃
    • 醫療計劃

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