Guest Services Supervisor - Concierge

The Langham, Hong Kong

Our Vision

Building Great Memories

Major Accolades

2004 - 2024      Caring Award

2016 - 2024      Three Michelin Stars – T'ang Court

2021 - 2023      Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2023      Earth Check Certification Platinum Certificate

2020                  The Best of The Best Masterchef – T’ang Court

2020                  The Bostonian Seafood and Grill - Best Restaurants 2020

2015 - 2019      Forbes Travel Guide Five-star Award Winner

2016                  Travel+Leisure Best Top 5 Hotels in Hong Kong

 

YOUR OPPORTUNITY

Responsibilities

  • Perform concierge / lobby supervisory duties including baggage and transportation arrangement;
  • Greet VIP guests ;
  • Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
  • Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
  • Promote hotel facilities including Health Club, Business Centre and F&B outlets;
  • Offer professional traveling tips and insights to hotel guests;
  • To provide on-the-job training to new colleagues; &
  • Handle ad hoc projects assigned by the management.

Qualifications

  • Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor)
  • Diploma or above
  • Independent & confident to work under pressure
  • Good interpersonal skills
  • Good team player with excellent communication skills in both English & Chinese
  • Additional language would be an advantage
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 尖沙咀
僱用形式
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 醫療計劃

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