Club Lounge Manager

Hopewell Hotel (Wanchai) Management Limited

Responsibilities:

  • Inspect all Club areas on daily basis
  • Supervise the quality and presentation of the Food & Beverage, maintain hygiene standard and stock level
  • Prepare budget and outlook for revenue, expenses and manpower for the Club Lounge operations
  • Manage and maximize occupancy, revenue and average rate while maintaining high service standard via the upselling programs within the department
  • Plan and implement short & long-term section objectives including but not limited to the Guest Satisfaction, Arrival Composite, Problem Resolution, Business Plan, Training Plan and other related matters
  • Responsible for all creative input and concepts of the Club Lounge
  • Handle guest concerns regarding product and service dissatisfaction; provide service recovery and preventive measures to minimize reoccurrence, such as proper staff training, updating the standard operating procedures, etc.
  • Contact and approach the guests throughout their stay; build the relationship with guests, delight guests and gain their loyalty
  • Work closely with the Front Office Manager to review the availability status of rooms, blocked rooms and special requests on daily basis in order to maximize room revenue
  • Review room assignments based on guest profile’s remarks, requests and the hotel status
  • Liaise with Sales/Events/Reservations on the movements and arrangements of all groups and F.I.T.
  • Ensure all standard operating procedures are updated with necessary trainings provided to all staff
  • In-charge of running the morning and afternoon briefing with other departments to update daily actions
  • Perform any ad hoc duties as assigned by the superiors

Requirements:

  • Bachelor/Higher Diploma/Associate Degree graduate, preferably in Hospitality Management
  • Minimum 10 years of experience in Front Office/Executive Club/related working experiences in customer service which should include line supervision
  • Excellent communication, guest service, complaint handling, problem-solving and coaching skills
  • Well organized and attention to detail
  • Proficient in spoken English, Cantonese and Putonghua
  • Qualified First Aider is an advantage

Benefits:

  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 灣仔
僱用形式
  • 全職
教育程度
  • 碩士
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 五天工作週
  • 生日假
  • 彈性花紅
  • 員工免費膳食
  • 醫療計劃

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