Service Centre Agent

Marco Polo Hongkong Hotel

Responsibilities:

Answer telephone calls professionally and offers / handles any assistance required on all telephone related services, such as morning call service.

Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the “FCS” interfaces system, the voicemail system, the “wake-up call” system as well as the “music-on-hold” system. 

Ensure all overseas messages are delivered to the hotel guests promptly.

Ensure restaurant bookings insert in TMS according to confirmation.

Ensure Private Dining order placing well and coordinate with Culinary team for special order.

Ensure all respective associates are informed at once in case of emergency, such as fire, bomb threat and typhoon.

Perform any other duties assigned.

Requirements:

Secondary School education with vocational training on hotel industry is preferred.

Minimum 1 year of Telephone Services experience (Prefer but not required).

Pleasant personality, fluent in English, Mandarin & Cantonese with the knowledge on personal computer. Good voice quality; good communication.

更多工作資料
薪酬 薪金面議
工種
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 尖沙咀
僱用形式
  • 全職
教育程度
  • 副學士或高級文憑
  • 文憑或相等程度
  • 中五至中七或DSE
待遇
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃

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