Customer Service Officer

Hilti (Hong Kong) Limited

Who are Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is proud to be ranked as World Best Workplace in 2023 by Great Place To Work.


What do we offer?

  • Long-term career development opportunities
  • 14 days’ annual leave per year
  • Birthday leave, volunteer leave, family care leave
  • Medical insurance covering dependents
  • Additional MPF voluntary employer contribution
  • Annual year-end bonus


What's the role?

  • Handle inquiries/requests from customers or sales team, e.g. prepare quotations, order processing, maintain/update customer data
  • Act as multi-channel sales and actively promote Hilti values to customers with up and cross-selling
  • Provide after sales service including pick-up service, goods returns and repair requests
  • Serve customers with First-Contact-Solution mindset and solve problems/complaints within empowerment
  • Closely partner with different departments to serve customers
  • Drive internal process improvement for better customer engagement


What do you need?

  • Diploma or above in any discipline
  • 1-year client-facing experience with phone and email as the major channels for communication
  • Passion and skillful in providing quality service and self-motivated in solving problems
  • High learning agility.  Able to work independently and under a fast-paced environment
  • Enjoy team work with good interpersonal skills and a positive mindset
  • High proficiency in English & Chinese (written & spoken), Mandarin is a plus
薪酬 N/A
  • 推廣 · 銷售 · 客戶服務 - 其他職位
  • 觀塘
  • 全職
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
  • 生日假
  • 彈性花紅
  • 家庭友善假
  • 醫療計劃



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