Reservations Supervisor

Hopewell Hotel (Wanchai) Management Limited

Responsibilities:

  • Supervise daily operation of Reservation department and improve reservation processes with compliance on brand standards
  • Assist on managing room availability, rate or booking integration issues to maximize hotel occupancy and average daily rate
  • Manage telephone, email and fax enquiries in a prompt, courteous and professional customer service at all times, ensuring accuracy and attention to detail in accordance with company standards without delay
  • Assist in maximizing hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate
  • Perform any ad hoc duties as assigned by the superiors

Requirements:

  • Minimum 5 years of working experience in Reservations, preferable at least 1 years in supervisory or managerial level
  • Excellent telephone and email manner
  • Able to manage large volumes of information in a clear, logical and concise manner
  • Strong communication, listening and interpersonal skills

Benefits:

  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development
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工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 灣仔
僱用形式
  • 全職
待遇
  • 五天工作週
  • 生日假
  • 彈性花紅
  • 員工免費膳食
  • 醫療計劃

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