Front Desk Supervisor / Senior Front Desk Agent

The Peninsula Hong Kong

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

  • 17 paid statutory holidays
  • Exceptional market leading benefits
  • Option of MPF or ORSO retirement scheme

Responsibilities:

  • Manages and ensures efficient running of Front Desk operations
  • Provides efficient and personalised service to guests, and caters to any special requests
  • Handles guest enquiries and guest complaints in a courteous and efficient manner
  • Monitors billing, cashiering and cash handling procedures
  • Mentors, guides and encourages Front Desk Agents to build rapport and teamwork

Requirements:

  • Minimum of one year experience in similar role would be preferred
  • Hands-on experience with MS Office and PMS System
  • Excellent customer interaction skills
  • Fluent in spoken English and Chinese
  • Overnight duty will be required
  • Candidates with less experience will be considered as Senior Front Desk Agent

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.

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