店舖經理 / 助理店舖經理

Aesop Hong Kong Limited

Key Responsibility

Customer Experience

Drive the quality of the in-store customer experience and build enduring relationships by communicating and training team on Aesop’s approach to hosting, customer service and consultations

Provide in-store coaching to team, working alongside them to demonstrate best practice in hosting, consultations, customer service, linkage and product knowledge

Ensure all team members uphold and demonstrate Aesop’s approach to hosting, consultations, customer service, linkage and product knowledge

Gather insights from customers, communicating them to Head Office

Promptly and appropriately resolve any customer complaints maintaining Aesop’s customer service values throughout.  Escalate to Head Office if necessary

Advocate digital channel and contribute to driving a seamless online and offline shopping experience

Promote facial treatments when conducting customer consultations (where relevant)

Brand Management

Act as an ambassador within and outside of the company for Aesop’s culture, values and approach

Drive the quality and standard of brand execution within stores including store environment, product presentation and staff presentation.  Coach and train team as required

Ensure that the customer experience delivered in store is appropriate for the local environment and type of customers

Implement all marketing and promotional activities to a high standard

Identify opportunities to build and maintain relationships within local communities to drive brand awareness and sales

Financial Management

Profit

Monitor spend on controllable expenses and take action to minimise costs and increase profitability where possible

Sales & Productivity

Review daily, weekly and monthly sales and product performance data taking action to improve sales performance

Confidently discusses store performance with Retail Consultants daily linking behaviour to commercial results

Implement changes to improve product performance where possible

Review team performance data taking action to improve sales performance through feedback, coaching and training

Review space productivity data and take action to maximise productivity and sales performance

Use Veritas to review store, personal & consultant performance, celebrating success & looking for opportunities.

Business Development

Implement customer linkage procedures in line with guidelines, maximizing opportunities to obtain linkage data through team training and coaching

Work with Business Development Team to identify opportunities to build and develop new and existing business relationships

Operations

Report any issues within store to Head Office including maintenance, cleaning, OH&S

With team, identify opportunities to improve processes and systems, communicating these to Head Office

Create rosters, maximizing productivity of labour, and submit on time for review and approval

Manage security of store, products and team, raising any issues with Head Office

Implement cash and banking processes in line with guidelines

Implement all H&S requirements in a timely manner ensuring all risks are managed

Maintains a clean and ordered store environment across all customer and team areas

Monitor the online booking system for facial treatments (where relevant)

Inventory Management

Monitor stock levels, ensuring adequate stock levels are maintained

Implement effective stock ordering and receipt processes to ensure stock is received in a timely and effective manner

Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Offs where possible

Take action to prevent stock losses, through monitoring, excellent inventory management and stock control, escalating issues to Head Office

Manage team to prepare for and conduct stock-takes in a timely and effective manner

更多工作資料
薪酬 薪金面議
工種
  • 零售 - 店務主管 · 經理
工作地點
  • 香港
  • 九龍
  • 新界
僱用形式
  • 全職
教育程度
  • 副學士或高級文憑
  • 文憑或相等程度
  • 中五至中七或DSE
  • 中五以下
工作簽證 只接受有工作簽證之人士
待遇
  • 豐厚薪酬
  • 牙科計劃
  • 醫療計劃

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