Guest Services Manager (5-day work)

Eaton Residences (Operated by Eaton Residences Management Limited)

Job Summary

  • Responsible to In-charge of the reception counter and ensure guest services provided in professional manner
  • Lead and guide the team member to handle guest special request, enquiries and  guest complaint
  • Responsible to handle emergency situation, make sure the fabulous communication with valuable solutions to different situations
  • Establish a good relationship with guest and drive the team member to perform up-selling skills and maximize hotel revenue
  • Handle reports and any other ad hoc duties as assigned
  • Able to work under pressure and managing job tasks priorities

Requirements

  • Diploma holder or above in hospitality or related discipline
  • At least 5 years or above relevant experience in Serviced Apartment or Hotel
  • Fabulous communication and interpersonal skills
  • Preferably able to work independently and able to work under pressure
  • Proficient in the use of Microsoft Office and Guest Service System
  • Good command of both spoken and written English and Mandarin
  • Required to perform in rotation among our three properties in Happy Valley and Wanchai
  • Candidate with less experience may be considered as Guest Services Supervisor
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 跑馬地
  • 灣仔
僱用形式
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 五天工作週
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 保險計劃
  • 膳食津貼
  • 醫療計劃
  • 特別/額外事假

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