Regent Service Centre Supervisor (Service Centre)

Regent Hong Kong

At Regent Hong Kong, we provide an elevated level of personal service with one point of contact. Our Regent Service Agent, the expert behind the scene, is always on hand to assist guests in planning and personalizing their experiences with us.

YOUR DAY TO DAY

A splendid learning opportunity for candidates who are passionate in delivering impeccable, anticipatory service while dedicating to grow own career with a widen job scope and enhanced exposure.

  • Supervises and directs Regent Service Centre to ensure guest satisfaction within the Regent Guidelines set by the pertaining standards
  • Ensures training and inter-departmental cross training from Housekeeping, Regent Experience team, In-room dinning & Restaurants and Bars are carried out efficiently within the department.  
  • Deliver a guest experience that is unique and desired brand experience for Regent Hong Kong, service styles, behaviors and service signatures
    • From coordinating requests of room amenities to dining and traveling recommendations within the city
    • From taking in-room gourmet orders, to making table reservations among our Taste Gallery
    • From taking ownership of guests’ feedback & complaints, to creatively work out a solution while winning guests’ trusts
    • From handling all in-house and outsider phone calls to mastering different communication channels to ensure guests’ requests are promptly and professionally handled
  • Streamline communications across departments to ensure efficient collaborations among teams
  • Cooperate with hotel management and security team to enhance guests’ wellbeing & safety

QUALIFICATIONS AND REQUIREMENTS

  • 3 years or above in leadership role with extensive experience in call center operation
  • As a strong and inspiring people leader, you must have demonstrable experience of creative and resourceful ways in driving a true luxury experience for hotel guests 
  • Excellent command of Cantonese, English & Mandarin, other language is a plus
  • Excellent communication skills with ability to interact with guests and across departments  
  • Great team player who respect all cultures, welcome different perspectives and celebrate differences
  • Strong in problem solving, reasoning and organizational skills  
  • Always strike for service excellence, anticipative, discreet and detailed
  • Proficiency in Opera, HotSOS & POS system is a plus
  • Streamline communications across departments to ensure efficient collaborations among teams
  • Cooperate with hotel management and security team to enhance guests’ wellbeing & safety
  • QUALIFICATIONS AND REQUIREMENTS

    • 3 years or above in leadership role with extensive experience in call center operation
    • As a strong and inspiring people leader, you must have demonstrable experience of creative and resourceful ways in driving a true luxury experience for hotel guests 
    • Excellent command of Cantonese, English & Mandarin, other language is a plus
    • Excellent communication skills with ability to interact with guests and across departments  
    • Great team player who respect all cultures, welcome different perspectives and celebrate differences
    • Strong in problem solving, reasoning and organizational skills  
    • Always strike for service excellence, anticipative, discreet and detailed
    • Proficiency in Opera, HotSOS & POS system is a plus
    更多工作資料
    薪酬 薪金面議
    工種
    • 餐飲 · 酒店 - 其他職位
    工作地點
    • 尖沙咀
    僱用形式
    • 全職
    • 長期
    教育程度
    • 學士
    • 副學士或高級文憑
    • 文憑或相等程度
    待遇
    • 五天工作週
    • 生日假
    • 恩恤假
    • 豐厚薪酬
    • 牙科計劃
    • 彈性花紅
    • 教育津貼
    • 員工免費膳食
    • 保險計劃
    • 婚假
    • 醫療計劃

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