Assistant Front Desk Manager

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Responsibilities:

• Ensures efficient running of the Front Desk in line with the Forbes and LQA Standard and Peninsula Standards
• Monitors the daily performance of the Front Desk staff. Supervision duties include training, scheduling, assigning of daily tasks, and performance evaluation
• Controls of room assignment and room inventory
• Relievers as Front Office In-Charge; oversees the Front Office operation and makes sensible decisions, handles emergency and guests’ comments, when required

Requirements:

• Minimum 4 years' working experience in the hospitality industry with at least 1 year at supervisory/management level
• Excellent communication skills with fluent spoken English and Chinese
• Superior guest resolution and problem solving abilities are required
• Hands-on experience with MS Office and Opera

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.