Assistant Guest Services Manager

It’s a powerful feeling, to belong. It’s finishing each other’s thoughts. Laughing at the same jokes. It’s that moment you feel truly and completely yourself. It’s working with people who treat you like family. At Marriott International we know that when you feel at home, you’ll make our guests feel at home. If this sounds like the place for you, join us. With more than 7,400 properties in more than 135 countries, Marriott International offers more opportunities than ever before.

Job Responsibilities 

• Reporting to Front Office Manager, the position is responsible for the operation and performance of the Front Office Department and maintains the standard of services and provide overall supervision to Front Desk
• Act as shift in-charge and handle guest complaint / request during the absent of the Guest Services Managers
• To ensure complete customer satisfaction and profitability in all these areas as well as continuous development of sales
• Ensure complete guest satisfaction in room assignment and future rooms sales situation
• To be familiarize with all rooms location, hotel facilities and services
• Provide overall supervision to Front Desk
• To assist on both Guest Service Manager and Front Desk team on relate operations issue

Requirements

• Hotel school graduate with Higher Diploma or above is preferable
• Minimum 5 years hotel related experience and preferable in Front Office
• Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking
• Shift duty is required