Guest Experience Officer

Looking for an energetic individual who is passionate about the hospitality industry.

Responsibilities:

• Handle daily Front Desk operation including check-in/out services
• Ensure that all tasks from the Guest Experience checklist are completed on a daily basis. Send relevant information and reports (such as VIP) to the relevant department
• To manage the flow of incoming calls and emails when required
• To meet and greet arriving and departing guests in a friendly and courteous manner assisting with rooming

Requirements: 

• 1 year's related hotel experience and preferable in Front Office
• Knowledge of Opera System is preferred
• Guest service oriented and good communication skills
• Excellent command in English, Cantonese and Mandarin with strong interpersonal skills
• Fresh graduates will also be considered