Concierge Assistant / Driveway Assistant 行李員 / 泊車員

Job Description

• Open doors and assist guests/visitors entering and leaving property.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.
• Assist Concierge, Front Office, and Housekeeping staff with guest requests and services (e.g., restaurant recommendations; printing boarding passes; delivering extra towels, bathrobes, rollaway beds, as needed)