Duty Manager

Responsibilities:

• Report to Front Office Manager and supervise Guest Relations Team to provide guests with prompt service, professional attention and personal recognition
• Act as shift in-charge to handle all guests’ complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Ensure the guest check-in / check-out, and Front Desk Operations are handled efficiently with providing the best of care and services to hotel guests
• Maintain Front Desk Operations Standard and ensure all procedures are completed in accordance with brand standard

Requirements:

• Minimum 5 years of Front Office working experience in well-established hotels with 2 years in Duty Manager Position or similar role
• Good command of English, Cantonese and Mandarin
• Able to interact well with all levels with good guest contact skills
• Knowledge in Forbes standard will be an advantage