Front Office Manager

We are looking for a Front Office Manager based at Kerry Hotel Hong Kong!

As a Front Office Manager, we rely on you to:

• Provide guest services as well as supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by Hotel
• Assist the Director of Rooms in establishing department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy
• Implement and manage the yearly training plan for team members
• Develop system, procedures and keep monitor for the accurate maintenance of guest history database, ensure guest preferences are collected and action upon in order to delight the guests
• Drive customer delight and retention, obtain feedback from guests to improve services and facilities
• Handle special requirements and needs of VIP guests / repeat guests / club members
• Prepare reports and review budget and forecast for all sections
• Perform any other duties and special projects as assigned by senior management

We are looking for someone who has:

• Degree holder in Hotel Management or equivalent
• Minimum of 6 years experience with 3 years supervisory experience in luxury Hotel or similar capacity 
• Able to work independently and under pressure
• Customer oriented, good communications skills and problem solving abilities
• Familiar with Opera system
• Excellent command of spoken English, Cantonese and Putonghua