Front Office Manager

Kerry Hotel Hong Kong

We are looking for a Front Office Manager based at Kerry Hotel Hong Kong!

As a Front Office Manager, we rely on you to:

  • Provide guest services as well as supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by Hotel
  • Assist the Director of Rooms in establishing department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy
  • Implement and manage the yearly training plan for team members
  • Develop system, procedures and keep monitor for the accurate maintenance of guest history database, ensure guest preferences are collected and action upon in order to delight the guests
  • Drive customer delight and retention, obtain feedback from guests to improve services and facilities
  • Handle special requirements and needs of VIP guests / repeat guests / club members
  • Prepare reports and review budget and forecast for all sections
  • Perform any other duties and special projects as assigned by senior management

We are looking for someone who has:

  • Degree holder in Hotel Management or equivalent
  • Minimum of 6 years experience with 3 years supervisory experience in luxury Hotel or similar capacity 
  • Able to work independently and under pressure
  • Customer oriented, good communications skills and problem solving abilities
  • Familiar with Opera system
  • Excellent command of spoken English, Cantonese and Putonghua
薪酬 薪金面議
  • 餐飲 · 酒店 - 其他職位
  • 紅磡
  • 全職
  • 長期
  • 學士
  • 副學士或高級文憑
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃



Hong Kong Disneyland


Hong Kong Disneyland


Hong Kong Disneyland

廚房助理 - 平日/週末兼職

Hong Kong Disneyland


Hong Kong Disneyland

髮型化妝師 - 兼職

Hong Kong Disneyland