Assistant / Guest Services Manager (Overnight Shift)

Looking for an energetic individual who is passionate about the hospitality industry.

Responsibilities:

• To oversee and assist in the preparation and update of the Guest Experience Departmental Operations Manual
• To check all social platforms for guest’s feedback to be shared with the relevant teams and ensure feedback is responded to according to standard
• To assist in greeting and checking-in guests, or to ensure that they are met by Guest Experience Leader
• To handle all guest complaints and inquiries
• To have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire and safety
• Act as a command of hotel “emergency response team”

Requirements

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• Front Office experience in supervisory/management level in hotel of similar capacity is preferred
• Strong communication, interpersonal and leadership skills
• Cheerful & friendly personality
• Proficient in writing and spoken English & Chinese (Cantonese & Mandarin)