Graduate Trainee (Membership & Member Service)

What you need to have:

• A charismatic personality and a love of meeting new people
• Extensive hospitality experience
• An ever-positive attitude with calm, confident problem-solving skills
• Outstanding interpersonal skills – you’ll have a natural ability to connect with Members from all walks of life
• A strong command of English

What you will do:

• Act as a Carlyle & Co. ambassador – you’re the frontline, friendly face our Members will look forward to seeing on each visit!
• Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit
• Forge genuine relationships with our Members and guests, sharing your passions and stories with them
• Primarily, take responsibility for overseeing the collection of all membership fees – registration (or joining) fees, and renewal fees - through a combination of telephone, e-mail and written communications
• Ensure all Carlyle & Co. members receive the correct email responses and communications throughout their application journey, and membership materials are created and distributed efficiently
• Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment – we welcome your opinions!

What our work culture looks like:

• Teams who are dedicated to excellence, innovation and getting results we can be proud of
• A leadership culture that genuinely cares about your professional development and well-being
• An open-minded family where everyone contributes, and every voice is welcomed
• A convivial community where having fun is a big part of getting the job done
• Primarily, take responsibility for overseeing the collection of all membership fees – registration (or joining) fees, and renewal fees - through a combination of telephone, e-mail and written communications.
• Be an expert on Carlyle & Co.’s incredible range of products and experiences
• Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment – we welcome your opinions!

What our work culture looks like:

• Teams who are dedicated to excellence, innovation and getting results we can be proud of
• A leadership culture that genuinely cares about your professional development and well-being
• An open-minded family where everyone contributes, and every voice is welcomed
• A convivial community where having fun is a big part of getting the job done