Assistant Chief Concierge

JOB RESPONSIBILITIES

• Supervise daily concierge operations
• Set departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards and performance of the concierge team members with an emphasis on training and teamwork
• Ensure team members have up-to-date knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
• Monitor guest feedback and implement actions to improve results
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and guest service

KNOWLEDGE & EXPERTISE

• Form 6 or above with certificate in hospitality management advantageous
• Good command of Mandarin and English
• Minimum 6 years of hotel concierge experience with 3 years Concierge Captain or Assistant Chief Concierge 
• Excellent leadership skills, interpersonal and communication skills
• Passionate in delivering exceptional levels of guest service