Member Services Team Leader (Overnight)

About the role:

We believe it’s the small things that make all the difference to every experience. As the Member Services Team Leader, you will create exceptional member experience together with our Membership Services Manager, and build an engagement Member Services team which adding a warm, gregarious persona to the club. 

What you will do:

• Maintain a sense of organization and ability to prioritize in a busy environment
• Outstanding communication skills – you’ll have a natural ability to connect with Members to share your passions, interests, stories and opinions
• Tip-top leadership skills to develop and coach an eclectic and diverse team 
• Positive attitude with a strong enthusiasm about hospitality
• A strong command of English

What you will do:

• Forge genuine relationships with our Members and guests, setting a positive service example for your team
• Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm
• Conduct departmental briefings and meetings to maintain seamless communication with the team
• Manage staffing levels to meet operational needs
• Represent the Member Services team in the absence of the Membership Services Assistant Manager

What our work culture looks like:

• Teams who are dedicated to excellence, innovation and getting results we can be proud of
• A leadership culture that genuinely cares about your professional development and well-being
• An open-minded family where everyone contributes, and every voice is welcomed
• A convivial community where having fun is a big part of getting the job done