Assistant Reservations Manager 助理訂房經理 / Reservations Supervisor 訂房督導 (Stationed at Mongkok)

Reporting to the Reservations Manager, responsibilities include but are not limited to:

• Assist in managing the Daily Operations of the Reservations Department, act as Reservations Manager in his/her absence, and support the Reservations team in achieving departmental objectives (Employee Engagement, Reputation Performance Score, Reservations Accuracy, RevPar, etc.)
• Lead the Reservations colleagues by ensuring proper hiring, training, and scheduling
• Supervise colleagues within the department to ensure that standards and policies of service are maintained
• Provide on-going feedback to Reservations colleagues while providing opportunities for learning and development
• Ensure that all departmental reports and correspondence are completed on time and accurately
• Work closely with other departments and partners to ensure smooth running of the operation
• Work with Director of Revenue to monitor inventory and troubleshoot problem dates
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios to achieve targets
• Provide daily operational support to the Reservations team to ensure tasks are completed efficiently and accurately
• Carry out any other tasks as assigned

 Requirements

• Previous Reservations and/or leadership experience is required
• Knowledge of Oasis PMS, Microsoft Office is an asset
• Self-motivated and able to make decisions in an unsupervised setting
• Able to work well under pressure and take initiative
• Must be well organized and have excellent written and oral communication skills
• Strong team player with excellent leadership skills
• Ability to consistently stand and walk through out shift
• Candidates with less experiences will be considered as Reservations Supervisor
• Working Location: Mongkok

Benefits

• 8-day off per month, 9 working hours per day 每月8天例假, 每天工作9小時
• 14-day Annual Leave 14日有薪年假
• Discretionary Bonus 酌情性花紅
• $1,500 monthly meal allowance 每月$1,500 膳食津貼
• Medical Insurance 醫療福利
• IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

We’ll reward all your hard work with a great salary and benefits – including pension scheme, healthcare support, dental health services, dining privileges, great room discount worldwide and superb training.