Assistant Reservations Manager 助理訂房經理 / Reservations Supervisor 訂房督導 (Stationed at Mongkok)

Hotel Indigo Hong Kong Island

Reporting to the Reservations Manager, responsibilities include but are not limited to:

  • Assist in managing the Daily Operations of the Reservations Department, act as Reservations Manager in his/her absence, and support the Reservations team in achieving departmental objectives (Employee Engagement, Reputation Performance Score, Reservations Accuracy, RevPar, etc.)
  • Lead the Reservations colleagues by ensuring proper hiring, training, and scheduling
  • Supervise colleagues within the department to ensure that standards and policies of service are maintained
  • Provide on-going feedback to Reservations colleagues while providing opportunities for learning and development
  • Ensure that all departmental reports and correspondence are completed on time and accurately
  • Work closely with other departments and partners to ensure smooth running of the operation
  • Work with Director of Revenue to monitor inventory and troubleshoot problem dates
  • Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios to achieve targets
  • Provide daily operational support to the Reservations team to ensure tasks are completed efficiently and accurately
  • Carry out any other tasks as assigned


  • Previous Reservations and/or leadership experience is required
  • Knowledge of Oasis PMS, Microsoft Office is an asset
  • Self-motivated and able to make decisions in an unsupervised setting
  • Able to work well under pressure and take initiative
  • Must be well organized and have excellent written and oral communication skills
  • Strong team player with excellent leadership skills
  • Ability to consistently stand and walk through out shift
  • Candidates with less experiences will be considered as Reservations Supervisor
  • Working Location: Mongkok


  • 8-day off per month, 9 working hours per day 每月8天例假, 每天工作9小時
  • 14-day Annual Leave 14日有薪年假
  • Discretionary Bonus 酌情性花紅
  • $1,500 monthly meal allowance 每月$1,500 膳食津貼
  • Medical Insurance 醫療福利
  • IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

We’ll reward all your hard work with a great salary and benefits – including pension scheme, healthcare support, dental health services, dining privileges, great room discount worldwide and superb training.

薪酬 薪金面議
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
  • 旺角
  • 全職
  • 長期
  • 文憑或相等程度
  • 彈性花紅
  • 膳食津貼
  • 醫療計劃


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