Front Office Supervisor

Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests.  A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Ritz Carlton, Hong Kong is currently hiring a Front Office Supervisor

Job Summary

• Act as a shift-in-charge to oversee the operations of the Front Desk
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.

Job Requirements

• Diploma or Degree in Hospitality Management or related disciplines
• Minimum 3 years of relevant experience in hotel industry is preferred
• Passionate and service oriented 
• Good command of written and spoken Chinese and English