Overnight/ Front Desk Supervisor

Job Summary

• Provide day-to-day supervision to Front Desk Section
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit
• Process all check-outs including resolving any late and disputed charges
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Complete designated cashier and closing reports in the computer system 
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Requirements

• Degree in Hospitality Management or related disciplines
• Proactive and polite wtih good interpersonal skills
• Excellent command of written and conversational skills in English, Cantonese and Mandarin