Overnight Telephone Operator / Senior Overnight Telephone Operator

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Responsibilities:

• Provides courteous and prompt service for internal and external customers in accordance with the established Peninsula standards
• Handles various sort of inquiry over the phone efficiently
• Handles restaurant’s bookings as a call centre and answers general enquiries about hotel outlets with exceptional guest service
• Covers overnight shifts of the Telephone Services section

Requirements:

• Relevant experience working in hospitality industry would be an advantage
• Candidates with more experience may be considered as Senior Overnight Telephone Operator
• Excellent in spoken and written English, Chinese and Mandarin
• Hands-on experience with MS Office 

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.