Senior Customer Service Executive / Officer

About the Role

Responds to inquiries, expedites critical orders, communicates dispositions, researches and resolves problems, and researches orders.

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.

Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. May also perform other duties as assigned.

What You’ll Do

• Acquiring basic knowledge of job content, practices and procedures. Still learning skills necessary to fully perform job.
• Performs functions that are routine in nature with minimal complexity or variation.
• Work is performed under supervision and receives detailed instructions to perform tasks.
• Follows priorities provided to them for performing work.
• Interacts mostly with immediate peers within assigned work group.
• Limited interaction and information exchange with other work groups may be required to perform role.
• Based on nature of the role, may field requests from others in the organization.
• Impact of decisions is typically contained within assigned work.

What We’re Looking For

• Experience: Typically at least 3yrs related experience
• Education/Certification: Degree or equivalent
• Basic computer, MS office, email, phone and communication skills.
• Must be able to multi-task and work in a fast paced environment.
• Overtime may be required based on business need.

What’s in it for You?

Make the Most of our Global Organization: network with the best and brightest internal co-workers and thousands of vendors in the IT industry.

Elective Benefits: our programs are tailored to your country to best fit your lifestyle.

Elevate Your Personal Well-Being: boost your financial, physical, and mental well-being through seminars, events, and other employee support programs.

Grow Your Career: learn new skills leadership and project management through our courses and programming, and search our internal jobs database for your next career move.

Connect With Affinity Groups: participate in our Diversity, Equity, and Inclusion efforts through our peer-led Business Resource Groups (BRGs), or attend their events to learn more.

Join the Power of Us at TD SYNNEX

We are the world’s largest IT distributor, striving to lead the next generation of technology and talent. Whether you’re applying for your first role or you’re a seasoned executive, seize this opportunity to develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers across the globe.

Take the next step towards a rewarding career and apply today. We’re excited to meet you!

Equal Opportunity Employer Statement

At TD SYNNEX, we are committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.