Assistant Operations Manager - Front Office

Job Description:

• Responsible for the daily operations of Front Office, and Security, and coordinate the operations of Housekeeping and Engineering as well
• Guide the Operations Team to optimum the room occupancy and achieve the upselling budget maximizing the room revenue
• Encourage guest recognition and ensure all guests are receiving prompt, consistent and cordial attention at all time
• Receive and bid farewell all VIPs or Special Attention guest
• Communicate with General Manager & Operations Manager on all daily operations key issues and provide pertinent business intelligence
• Conscientiously develop and train subordinate to perform their functions with maximum productivity and efficiency
• Attend guest or staff incident promptly, handle tactfully and resolve it according to hotel policies

Job Requirements:

• Diploma holder or above in Hospitality Management or related disciplines
• Minimum 5 years of Hotel Rooms Division experience with at least 2 years’ experience as Assistant Department Head in Front Office Department
• Outgoing with excellent guest service, communication and interpersonal skills
• Detail-oriented with good planning and organizational skills
• Creative, productive and result-oriented with good leadership as well as analytical skill
• Good in time management and sense of urgency
• Proficient in Microsoft Office Applications and Opera (PMS)
• Excellent command of both spoken and written English and Chinese