Guest Services Manager

Responsibilities:

• Supervise and support Front Office team to ensure operations efficiency & high service standards guest services
• Provide efficient and quality frontline guest services including front office daily operations and upselling
• Make decision and take charge in ad-hoc guest service situations
• Response to guest comments and complaints and take necessary action to achieve the highest level of guest satisfaction
• Assists in evaluating levels of Guest satisfaction and monitoring trends, with a focus on continuous improvement
• Help to coordinate with internal departments to ensure smooth operations

Requirements:

• High Diploma or above in Hospitality related discipline
• Minimum of 7 years Front Office working experience of which 3 years in supervisory level
• Strong sense of service excellence
• Excellent problem-solving skills, interpersonal communication skills and supervisory skills
• Highly motivated and team focused, can work independently under pressure
• Good knowledge of Opera system
• Proficiency in written & spoken English, Cantonese and Mandarin