Guest Services Manager/ Assistant Guest Services Manager

Responsibilities:

• Oversee and manage day-to-day operations, and serve as general in-charge of Hotel
• Meet, greet, respond to and resolve inquiries, concerns as well as requests of guests in a timely, friendly and efficient manner
• Submit regular reports required by Management according to pre-set time frame and on an ad-hoc basis whenever necessary in an accurate and timely manner
• Handle Hotel’s emergency and security procedures with maturity, grace and professionalism
• Undertake patrol and enforce Hotel’s security rules and regulations to ensure safety and security of hotel guests and staff at all times
• Perform other ad hoc job duties as assigned

Requirements:

• Diploma or above in Hospitality Management or related disciplines
• Minimum 5 years’ working experience in hotel industry of which at least 2 years in supervisory level
• Mature and independent with good leadership, customer-oriented and inter-personal skills
• Self-motivated, attentive with strong sense of observation and urgency
• Good command of spoken Cantonese, English and Mandarin
• Less experience will be considered as Assistant Guest Services Manager