Service Support Coordinator (Housekeeping) - 5 days

100 Years of Hospitality!
百年禮遇!

Responsibilities

• Handle incoming calls and guests enquiries;
• Deliver information to the concerned departments for service delivery to enhance guest satisfaction;
• Update room status under the PMS system to facilitate release and assignment of guest room;
• Report guest complaints to manager or supervisor for immediate service recovery action;
• Perform Inventory control for guestroom amenities, mini bar items and cleaning supplies;
• Provide administrative support in preparing reports and maintain lost and found records

Requirements

• Minimum 1 years of relevant working experience preferably in hotel industry, customer service or related discipline;
• Form 5 or VTC graduate with basic training in hospitality management preferably;
• Well-organized, attentive to details with good knowledge in Microsoft applications;
• Strong communication and interpersonal skills, able to communicate in basic English, knowledge of Putonghua would be an advantage