度假區熱線中心代表 - 全職

工作概要:

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

職責:

• Handle high volume of phone calls, which may be called for different purposes, from our Guest
• Provide one-stop excellent Guest services promptly
• Operate Resort Call Center systems and applications in an accurate and efficient manner

基本條件:

• Ability to speak fluent Cantonese, English, and Putonghua
• Ability to reflect a professional image while maintaining Guest privacy
• Ability to perform in a fast-paced and sometimes stressful working environment
• Good team player, self-initiative and strong sense of responsibility
• Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

理想條件:

• Preferably with previous work experience in Hotel, customer services, or tourism industry
• Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
• Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

＃LI-DNI

其他資訊:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
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Keyword: hotelexp,hkdlaug,bazaarjob

關於 Hong Kong Disneyland Resort:
香港迪士尼樂園度假區致力為不同國籍及年齡的賓客呈獻與別不同的迪士尼奇妙體驗。香港是全球第五個設有迪士尼樂園的城市，其優美景致、活力及多元文化啟發幻想工程師創造出多個香港迪士尼樂園獨有的遊樂設施。

香港迪士尼樂園共有七個主題區：包括探險世界、幻想世界、灰熊山谷、美國小鎮大街、迷離莊園、明日世界及反斗奇兵大本營。主題區內設有主題遊樂設施、娛樂表演、互動體驗、餐飲服務、商品店舖及小食亭。此外，樂園每天帶來巡遊表演及夜間活動節目。而度假區內設有三間主題酒店，包括香港迪士尼樂園酒店、迪士尼探索家度假酒店、迪士尼好萊塢酒店。

至今，樂園度假區已接待逾千萬本地及海外賓客，而據香港旅遊業統計顯示，打從2006年起樂園已是香港五大最受旅客歡迎的景點之一。

關於 The Walt Disney Company:
華特迪士尼公司，以及其附屬公司及隸屬機構，是頂尖多元化國際家庭娛樂及媒體企業，業務遍及以下範疇：媒體網絡、樂園及度假區、影城娛樂、消費產品與互動媒體。迪士尼在 1920 年代起步之初，只是一間卡通工作室，發展至今已成為娛樂界的翹楚。迪士尼昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事及體驗；其故事、人物和體驗於世界各地均家傳戶曉。我們在 40 多個國家地區營運業務，僱員及演藝人員攜手協力，創造全球和當地都珍愛的娛樂體驗。

這個職位隸屬於 Hongkong International Theme Parks Limited, 其所屬的業務部門是 Hong Kong Disneyland Resort。