Senior / At Your Service Agent (Telephone Operator) (5-day work)

Courtyard by Marriott Hong Kong

Live Fully at Marriott International – #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Courtyard by Marriott Hong Kong, located at 167 Connaught Road West, Hong Kong is hiring a Senior / At Your Service Agent (Telephone Operator).

Responsibilities include:

  • Operate telephone switchboard station in order to answer telephone calls
  • Provide information to guests about room features, property amenities, and local areas of interest
  • Answer all guest calls to process their requests (e.g. wake up calls, screening calls), provide assistance (e.g. internet access issues) and address their concerns 
  • Log all guest requests or issues into computer accurately, contact appropriate individual or department (e.g. F&B, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction
  • Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required
  • Other duties as assigned by Supervisor

Requirements include:

  • Good spoken, written and reading ability in English, Cantonese and Mandarin
  • Proactive, with strong communication and problem-solving skills
  • Able to work under pressure
  • Degree or diploma holder of Hospitality or related studies
  • Previous hotel related working experience (especially in F&B) is preferable
  • Candidates with more experience will be considered as Senior AYS Agent
薪酬 17,000 - 20,000 / 月薪
  • 餐飲 · 酒店 - 其他職位
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
  • 西營盤
  • 全職
  • 長期
  • 副學士或高級文憑
  • 五天工作週
  • 生日假
  • 恩恤假
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃
  • 交通津貼


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