Duty Manager

Are you ready to stand out among the next-generation of hospitality leaders? We are looking for Duty Manager at Front Office Department:

Job Responsibilities:

• Represent management and take charge of situations and make necessary decisions in the absence of the management on duty or department heads.
• Provide and ensure efficient and quality front line guest services at all hours.
• Maintain smooth relationships between management and guests, resolve problems arising from guests’ complaints and attend attend inquiries with dispatch and report all guest complaints, compliments, and suggestion to the management.

Job Qualifications:

• A minimum 5 years of relevant experience in the Front Office in an upscale deluxe hotel level
• Certificate in hotel management or related disciplines preferred
• Knowledge of Opera system and others computer software.
• Excellent command in English, Cantonese, Putonghua and any other language would be an asset.