Duty Manager

Kerry Hotel Hong Kong

We are looking for a Duty Manager based at Kerry Hotel Hong Kong!

As a Duty Manager, we rely on you to:

  • Ensure that the guest check-in / check-out, and Front Desk Operations are handled efficiently with providing the best of care and services to hotel guests
  • Closely monitor the occupancy and maintain the guest history and preference up-to-date
  • Handle and revolve guest complaints in compliance with the hotel service standards
  • Direct and schedule staff roster in accordance with events, festive days and period to ensure adequate staff is on duty to provide efficient and quality service
  • Review guest feedback from different platforms and drive outstanding result from TripAdvisor by taking initiative to uplift service level when necessary
  • Maintain Front Office Standards & Procedures in keeping with brand direction
  • Perform any other duties and special projects as assigned by supervisors

We are looking for someone who has:

  • Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained with a sizeable luxury hotel or related service industry
  • Possess energy and take great pride in serving customers
  • Familiar with Opera System, Microsoft Office applications
  • Strong problem solving skills and able to work under pressure and independent
  • Good leadership skills and communications skills
  • Ability to communicate and interact in English, Cantonese and Mandarin with guests, colleagues and management in a professional manner


薪酬 薪金面議
  • 餐飲 · 酒店 - 其他職位
  • 全職
  • 長期
  • 學士
  • 副學士或高級文憑
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃





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