Duty Manager

We are looking for a Duty Manager based at Kerry Hotel Hong Kong!

As a Duty Manager, we rely on you to:

• Ensure that the guest check-in / check-out, and Front Desk Operations are handled efficiently with providing the best of care and services to hotel guests
• Closely monitor the occupancy and maintain the guest history and preference up-to-date
• Handle and revolve guest complaints in compliance with the hotel service standards
• Direct and schedule staff roster in accordance with events, festive days and period to ensure adequate staff is on duty to provide efficient and quality service
• Review guest feedback from different platforms and drive outstanding result from TripAdvisor by taking initiative to uplift service level when necessary
• Maintain Front Office Standards & Procedures in keeping with brand direction
• Perform any other duties and special projects as assigned by supervisors

We are looking for someone who has:

• Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained with a sizeable luxury hotel or related service industry
• Possess energy and take great pride in serving customers
• Familiar with Opera System, Microsoft Office applications
• Strong problem solving skills and able to work under pressure and independent
• Good leadership skills and communications skills
• Ability to communicate and interact in English, Cantonese and Mandarin with guests, colleagues and management in a professional manner