Concierge Captain 禮賓部領班

JOB RESPONSIBILITIES

• Assist in instructing and supervising concierge team to ensure the smooth concierge operation
• Control the traffic at hotel front entrance area and ensure the front entrance is well presented to guests
• Handle parcels, letters and messages inflow and outflow
• Oversee the work of concierge team in handling guests’ enquiries, baggages, parcels and transportation
• Handle enquiries and requests from all guests with friendliness and professionalism

KNOWLEDGE & EXPERTISE

• Form 6 or above with certificate in hospitality management advantageous
• Minimum of 5 years of Hotel Bell services experience
• Customer services oriented
• Excellent communication and interpersonal skills
• Good team player
• Good command of spoken English, Cantonese and Mandarin
• Shift duties required

相關職責

• 協助指導和監督禮賓部，以確保禮賓部運作順暢
• 控制酒店正門位置的人流，確保正門可以良好地展示給客人
• 處理客人的包裹、信件和訊息的傳遞
• 監督禮賓部的日常工作，如處理客人查詢、行李、包裹和交通方面的問題等等
• 以友善和專業的態度處理所有客人的查詢和要求

相關經驗及資歷要求

• 中六或以上，修讀款待業、酒店管理或相關學科者將作優先考慮
• 最少五年相關工作經驗
• 擁有良好溝通技巧，以客為本及有團隊合作精神
• 具有團隊合作精神
• 操流利英語、廣東話及普通話
• 需輪班工作