Service Centre Officer 服務中心主任

Responsibilities

• To answer all incoming calls in an excellent and consistent level in accordance to the hotel’s standards
• To maintain and enhance the reputation and image of the hotel
• To be accountable for extending courtesy to all guests and ensuring proper attention the guests perceived at all times
• To maintain effective communication with all related department to ensure guests’ needs are satisfied
• To handle every guest enquiry in a polite and courteous manner, collecting guest comments particular VIP Guests, Special Attention Guests and Regular Guests
• To be accountable for handling guests’ complaints, comments and suggestions tactfully
• Direct report to Duty Manager regarding incidents happening in the hotel by recording the details and actions taken
• To monitor the performance of PABX/Voice Mail/Call Accounting Software
• To perform any other tasks as assigned by Supervisors

Requirements

• High School graduate or holding Certificate in Hospitality or Hotel Management
• Out-going personality with strong inter-personal and communication skill
• Fluent in English, Mandarin and Cantonese is a must
• One year of relevant experience is preferable
• Fresh graduates are also welcome

Permanent Staff Enjoy全職員工可享:

• Competitive Pay 可觀薪金 
• Discretionary Gratuity 非保證年終獎金
• Medical Benefit 醫療褔利
• Free body check 免費身體檢查
• On-the-job Training 在職培訓
• Promotion 升遷機會
• Marriage Leave 婚假
• Annual Leave 有薪年假
• Duty Meal 免費膳食
• Compassionate Leave 恩恤假
• Staff Activities 員工活動
• Transportation Allowance 交通津貼
• 5-Day Work Week 五天工作周