Customer Service Representative / Assistant

Scope

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.

Key Responsibilities

• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Provides price and delivery quotes to customer within company specified deadlines.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Promotes and maintains high standards of quality and service excellence.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Provides Chat support as required.
• Other ad hoc duties assigned by supervisor.

Requirements

• Diploma or above, tertiary educated preferred.
• 2-year customer services experience. Previous experience in electronics industry or distributor is an absolute advantage.
• Fresh graduate also consider as Customer Service Assistant.
• Good command of written and spoken English and Chinese (both Mandarin & Cantonese).
• Customer oriented with positive mind-set and team work personality.
• Proficiency in PC skills and IT software eg, outlook, Words, Excel, or the IT system etc.

We are an equal opportunity employer, personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes.