Night Manager / Guest Services Manager

Here’s To Your Journey with Hong Kong Ocean Park Marriott Hotel. Marriott Hotels is one of Marriott International’s 30 renowned hotel brands. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

Hong Kong Ocean Park Marriott Hotel located at Wong Chuk Hang is currently hiring a Night Manager / Guest Services Manager.   

Responsibilities include:

• Assist Front Office Manager in the management of the department
• Handle all guest related issues, oversee and address any challenges as the Manager on Duty
• Review, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations

Requirements:

• Higher Diploma or above in Hospitality related discipline
• Minimum 7 years of relevant working experience
• Previous Front Office experience in management level in hotel of similar capacity is preferred
• Excellent problem solving and interpersonal communication skills, highly motivated and team focused
• Strong sense of service excellence
• Strong drive to achieve results and willingness to proactively improve ways of working and services are essential
• Good spoken, written and reading ability in English, Cantonese and Mandarin