Guest Services Agent

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

We are looking for a Guest Services Agent (Concierge Agent) to join the team.

Responsibilities:

• Handles any guest enquiries regarding the city, restaurants, events, and attractions
• Assists guests on transportation and flight arragements
• Handles all incoming couriers and mails on behalf of our guests
• Ensures the highest degree of guest satisfaction which is well reflected in Forbes, LQA and The Peninsula Standard

Requirements:

• Minimum of two years' experience in the hospitality industry
• Hands-on experience with MS Office and PMS systems
• Excellent in spoken and written English and Chinese
• Excellent customer interaction skills
• Passionate for luxury and service

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.