Guest Relations Manager

We are looking for a Guest Relations Manager based at Island Shangri-La, Hong Kong!

As a Guest Relations Manager, we rely on you to:

The Guest Relations Manager provides guest services as well as supervision, direction and leadership in the Guest Relations Teams in accordance with the objectives, performance and quality standards established by the Hotel.  The successful candidate will be repsonsible to ensure guest satisfaction at the highest level. He/she will also be charged to uphold the morale of the team and foster individuals' development to reach personal & career goals.  The ideal candidate shall possess strong business acumen and drive to exceed financial performance of the department.

• Manage all staff and activities of Guest Relations Department to ensure highest level of services and work efficiency at all times
• Consistently strive for improvement in quality of services and efficiency of Guest Relations Department
• To provide personalized and prompt service to guests from arrival through departure
• Champion various guest recognition program and to maintain long-stay program
• To ensure due attention will be given to in-house guests and local VIPs attending functions at the hotel
• Ensure room inspection is carried out to ensure room cleanliness and proper amenities forecast, procedure and delivery
• Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback

We are looking for someone who has:

• At least 5 years working experience with minimum 2 years in managerial position
• Excellent command of written & spoken English, Cantonese and Putonghua
• Experience in the "Opera PMS" system is preferable
• Excellent interpersonal skills & leadership skills
• Service oriented with pleasant personality
• Quality driven, customer and business results oriented