Front Office Manager / Assistant Front Office Manager (5 day-work week)

Job duties:

• Supervision of the entire Front Office team to ensure smooth operation and good services at all time;
• Directs and works with managers and team members to carry out procedures ensuring a welcoming and efficient work processes;
• Maximize on-day hotel rooms performance on occupancy and/or average rates daily;
• Ensure and excel guests’ satisfaction via effective guest services

Requirements:

• Holder of Diploma or above in Hotel Management;
• 5-10 years of relevant experience in hotel operations with at least 4 years in management level;
• Must be able to demonstrate excellent organization and time management skills;
• Excellent leadership skills and should be able to supervise and train the team members;
• Flexible and adaptable to different changes and have good decision making skills;
• Strong sense of urgency and should be able to handle critical situations;
• Fluent spoken English, Cantonese and Mandarin;
• Strong interpersonal and communication skills;

Candidate with less experience will be considered as Assistant Front Office Manager