E-Commerce Customer Service Officer

Job Description

• Provide prompt and excellent customer enquiry service through email, phone and instant messaging.


• Identifying customer needs and helping customers to solve their requests.


• Coordinate with shops and other teams to ensure customer orders are delivered on time.


• Update system with customer requests, orders, and delivery status.


• Resolve customer aftersales enquiries in timely and professional manner.


• Gather customer feedback and share with our Product, Sales, and Marketing teams.

Requirements

• Diploma or Degree holder in Customers Service or any related discipline


• At least 2 years’ experience in customer service. Worked in Retail, Airline, Hospitality or Call Centre is much preferred.


• Experience in POS and CRM system preferred.


• Customer-oriented with good communication, interpersonal and problem-solving skills.


• Familiar with MS Office and Chinese word processing.


• Good command in both written Chinese and English.

Job Offer

• Double Pay


• Medical Benefit


• Birthday Leave


• Marriage Leave


• Study Sponsorship


• Staff Discounts


• 5 Days work


• Location : Kwun Tong

Interested applicants, please send your application letter with FULL RESUME, PRESENT AND EXPECTED SALARY and DATE OF AVAILABLE to 立即申請 Francfranc Hong Kong Ltd or WhatsApp to 6751 1245.

(Please quote Job Ref.: E-Commerce CSO)

All information provided by applicants will be used for recruitment related purpose only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.