Membership Sales Executive - Wellness Centre

We are looking for a Membership Sales Executive based at Island Shangri-La, Hong Kong!

As a Membership Sales Executive, we rely on you to: 

• Handle membership administration processes associated with membership recruitment, retention, and relationships
• Manage and maintain member’s database, collecting membership payment, keeping membership database updates and promoting membership campaigns and activities of the wellness club
• Develop and implement sales strategies by using marketing and member’s data to generate leads, member referrals, corporate leads and membership retention ​
• Coordinate, communicate and create the awareness of membership promotions / campaigns and special events offered by Shangri-La’s Wellness Club
• Conduct in-depth competitor research and marketing trend analysis to create ongoing marketing campaigns, and identify potential targets and sales opportunities
• Work with wellness team to organize events to drive engagement in membership marketing
• Track, conduct sales data analysis, and review past and current sales performance to provide insights on sales improvement
• Work with Wellness and MARCOM in creating content strategies and promotional materials
• Prepare the monthly reports on the performance of the marketing campaigns
• Perform other duties and special projects as assigned by the supervisor

We are looking for someone who has:

• Minimum 2 years of relevant work experience in similar capacity; preferably in hospitality industry or membership-based club operations
• Aggressive individual with good Initiative, organized and able to work under pressure
• Strong knowledge of membership service process​ and sales technique
• Sound knowledge in computer applications, Power BI and related survey technologies
• Strong communication and interpersonal skills
• Good command of written and spoken English, Cantonese and Mandarin