Guest Experience Manager (5-day work week)

RESPONSIBILITIES:
 

- Responsible for all activities relevant to the Loyalty Program and guest experience

- Manage the daily operation of Reception and assist Duty Manager ensuring that guests receive prompt, professional attention and personal recognition

- Provide timely and professional check-in/check-out services in accordance with established scripting and standards

- Provides training to subordinates

REQUIREMENTS:
 

- Diploma Holder in Hotel Management or related discipline

- 3-4 years’ relevant experience in hospitality industry

- Good communication and interpersonal skills

- Good command in both spoken and written English and Chinese (Including Cantonese and Mandarin)

- Proficient in the use of Microsoft Office and Front Office System

- Shift duty is required

- Immediate Available is highly preferred

- Candidates with less experience will be considered as Guest Experience Supervisor