Bar & Lounge Captain

About the role:

We believe that Food & Beverage service is a vocation. When Members step into the Carlyle & Co. Bar & Lounge, they are invited to experience an outstanding dining experience which transports them from day to night. In this role, you will seek to deliver a warm, empathetic style of service, offering thoughtful menu recommendations and going the extra mile to assist Members in getting the most from their F&B experience. You will work with our Bar & Lounge Team  in a world-class service team you can be proud of. This is a unique role in a global brand development journey offering you the opportunity to be an essential part of an exciting project in Hong Kong – and we’d love to have you on-board!

What you need to have:

• A proven track record in restaurant operations in a similar capacity; prior experience in an all-day dining restaurant is an advantage
• Proven ability to multitask in an elevated yet informal service environment
• Thorough knowledge of drink menu items, food & beverage recommendations, restaurant operating procedures, and the art of considered service
• Outstanding communication and interpersonal skills - we want you to foster genuine relationships with our Members and your team
• A strong command of English

What you will do:

• Create unforgettable dining experiences for our Members in every part of our food & beverage service
• Work alongside the Bar & Lounge Team to ensure our service meets the Carlyle & Co. level of excellence – from food and beverage quality, to every Associate interaction
• Interact with Members to obtain feedback and build positive relationships – don’t be shy, introduce yourself!
• Support Bar & Lounge operations, whilst consistently performing at the highest level and with the utmost productivity

What our work culture looks like:

• Teams who are dedicated to excellence, innovation and getting results we can be proud of
• A leadership culture that genuinely cares about your professional development and well-being
• An open-minded family where everyone contributes, and every voice is welcomed
• A convivial community where having fun is a big part of getting the job done