Guest Services Agent

Responsibilities

• Provide professional services at the Front Desk in accordance with the company policies and procedures
• Perform check-in and check-out procedures in an efficient manner
• Handle general enquires and complaints to ensure guest’s satisfaction
• Assist in room reservation to maximize room revenue and occupancy
• Build up and maintain good relationship with the guests
• Perform other duties as assigned by supervisor when necessary

Requirements

• Certificate in Hospitality, Hotel Management or related discipline
• Self-motivated, service oriented and able to work under pressure
• A team player with good communication and interpersonal skills
• Good command of spoken and written English, Cantonese and Mandarin
• Immediate available is preferred

We Offer

• 5 day work week
• Meal Allowance
• 10-15 days Annual Leave
• Bank Holiday
• Friendy work environment