Duty Manager 當值經理

Responsibilities

• To act on behalf of management to monitor daily operations, tackle problems when they arise and to ensure the hotel is functioning smoothly at all times.
• To be accountable for handling guests’ complaints, comments and suggestions tactfully.
• To have knowledge of operations in each and every department and coordinate operations among them.
• To conduct daily hotel inspections to ensure everything is in proper order and all staff is performing their duties in compliance with the hotel policies and procedures.
• To be accountable for extending our hotel courtesy to all guests, particularly VIPs and ensure they receive proper attention at all times.
• To be acquaintance with daily house functions, room occupancy and other relevant information for better handling of guest flow.
• To be responsible for assisting the check-in and escorting VIP guests to the hotel rooms.
• To be responsible for see off the VIP guests upon checking out.
• To conduct room inspections and pay special attention to those rooms allocated for VIPs and Special Attention Guests to ensure the hotel standards being maintained at all times.
• To report to management regarding incidents happening in the hotel by recording the details, including actions taken and results in the Duty Manager’s Log Book.
• To be accountable for coping with all emergencies, and referring them to Senior Management for immediate action if necessary.
• To carry out any other tasks as assigned by the Front Office Manager / Assistant Front Office Manager.
• To authorize rebate and paid out when necessary.
• To show rooms, food and beverage outlets and other hotel facilities to potential clients upon request.

Requirements

• Diploma holder or above in Hospitality Management or related disciplines
• At least 5 years of relevant work experience with 3 years at supervisory level
• Outgoing personality with strong interpersonal and decision-making skills
• Excellent command of both spoken and written English, Cantonese and Mandarin
   

Permanent Staff Enjoy全職員工可享:

• Competitive Pay 可觀薪金
• Discretionary Gratuity 非保證年終獎金
• Medical Benefit 醫療褔利
• Free body check 免費身體檢查
• On-the-job Training 在職培訓
• Promotion 升遷機會
• Marriage Leave 婚假
• Annual Leave 有薪年假
• Duty Meal 免費膳食
• Compassionate Leave 恩恤假
• Staff Activities 員工活動
• Transportation Allowance 交通津貼
• 5-Day Work Week 五天工作周