Front Desk Supervisor/ Assistant Front Desk Supervisor (5-day work week)

JOB RESPONSIBILITIES

Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

In conjunction with the Reception Manager and Assistant Manager, Front Desk, provide an effective and efficient Reception operation following procedures laid down in the Front Office Manual.

Required Skills –

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Proficient in the use of Microsoft Office and Front Office System

Problem solving and organizational abilities

Qualifications –

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience –

2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.