Senior Guest Service Agent / Guest Service Agent

We are seeking a person who can provide heart-felt service and memorable experience to our guests and colleagues.

Are you devoted to? 
工作職責:

• Assist in Front Office operations in a successful 5-star hotel
  於5星級酒店內協助前台工作
• Deliver customer service based on hotel standard and procedures
  按照酒店要求及工作程序為客人提供優質的服務
• Conduct up-selling and cross-selling to maximize hotel revenue
  向客人介紹及推銷酒店的各類服務

Are you vibrant with?
工作要求:

• Related customer service experience 
  具相關顧客服務經驗
• Good command of both spoken and written English and Chinese
  良好的中文(包括普通話)及英文讀寫能力
• Fabulous communication and interpersonal skills
  良好的溝通技巧、待人有禮
• Tech-savvy, good with details
  靈活、細心
• Able to work cheerfully under pressure, juggle deadlines and priorities
  態度誠懇親切，積極，有效率地完成各項工作
• Manage overnight duties
  需輪班工作