Guest Service Manager / Assistant Guest Service Manager (Front Office)

Hilton Garden Inn Hong Kong Mongkok

We are Hilton! We are Hospitality!

Responsibilities

  • In-charge of front office operation and formulate strategic action plan to ensure guest satisfactions
  • Act as hotel membership champion to plan, organize and execute membership promotional campaign
  • Managing front office team member training plan 
  • Be an ambassador of HGI Brighthearted Services to deliver full set front desk service to hotel guests
  • Acts as shift in-charge to monitor and provide assistance for Front Office operation
  • Handle guests’ enquiries, complaints and carry out room inspection for VIP guests
  • Manage emergent incidents during the assigned shift, ensure all cases are probably handled and reported
  • Acts as a coach to provide training to team members to maintain excellent guest service
  • Responsible for on-day room sales and night audit management

Requirements

  • Degree holder in Hospitality Management or relevant discipline with about 5 years relevant experiences;
  • Candidate with less experience will be considered as Assistant Guest Service Manager;
  • Mature, detail-minded, strong communication and management skills;
  • Proficiency in written and spoken English and Chinese. Knowledge of Putonghua would be an advantage

nquiries, complaints and carry out room inspection for VIP guests

  • Manage emergent incidents during the assigned shift, ensure all cases are probably handled and reported
  • Acts as a coach to provide training to team members to maintain excellent guest service
  • Responsible for on-day room sales and night audit management

Requirements

  • Degree holder in Hospitality Management or relevant discipline with about 5 years relevant experiences;
  • Mature, detail-minded, strong communication and management skills;
  • Proficiency in written and spoken English and Chinese. Knowledge of Putonghua would be an advantage
更多工作資料
薪酬 20,000 - 25,000 / 月薪
工種
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 旺角
僱用形式
  • 全職
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 生日假
  • 恩恤假
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 膳食津貼
  • 醫療計劃
  • 交通津貼

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